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Ensim Service Operations Manager - Features & Benefits
Ensim Service Operations Manager is a comprehensive Operational Support System (OSS) solution that enables enterprises and service providers to easily administer and automate their mission-critical applications, services, and infrastructure. It significantly reduces operational costs and adds new functionality that increases IT and employee productivity.
Feature & Benefits
- Multi-Tenant Provisioning Automation for Dedicated and Cloud Deployments
- Service Catalog and Marketplace for Ordering, Billing and Provisioning
- Non-Intrusive Overlay Deployments (No AD Schema Changes)
- Granular Role Based Delegated Administration
- Built For Dedicated / Hosted and Public / Private Cloud Deployments
- Authentication and Authorization
- Intuitive Web Portals for Management at Organization, Reseller and End-user level
- Over 50 Pre-Built Application Connectors for MS Suite, UM, VMware, BroadWorks and more
- An Open Framework and Web-Service APIs for integration and connection to external systems
- Resource Pool Management
- Monitoring, Alerting and Metering
- Fine Grained Auditing for Security and Compliance
- Transaction Rollback on Failure
- Recycle Bin for Recovering Accidentally Deleted Objects
- Customizable & Extensible
- Lowers TCO and support for UM applications
- Increases IT and Employee productivity
The Ensim Automation Suite provides complete Single or Multi-Tenant provisioning and de-provisioning automation for single or multiple users across one or more applications from its simple, intuitive and friendly web based management portal. Delegated Administrators are empowered to perform the core provisioning and management tasks with ease and security, thanks to the built-in template based provisioning and systems automation services powered by Ensim. Ensim is The Solution for any deployment from Small to Large dedicated environments, Private Clouds, Public Clouds, Hybrid or Shared.
The Ensim Service Catalog Manager provides a complete turnkey solution for Ordering, Product Catalog, Pricing, Rating, Billing, Invoicing, Departmental Charging & Charge Backs, Reconciliation, Payment, Notification, and Approval Workflow. As part of the Ensim Automation Suite it is fully integrated with the Ensim Service Operations Manager and Ensim Service Connectors for a complete end to end on-boarding, provisioning, orchestration, and billing solution for business applications and services in private, public, and hybrid cloud environments.
The Ensim Solution is a non-intrusive suite of applications that makes No Schema Changes to the Active Directory. Because of its simple and non-intrusive overlay installation and deployment, Ensim Service Operations Manager can be installed in under an hour without requiring special authorization from IT management. As an Overlay Solution, it does not disrupt the functionality of existing system management tools. Delegated Administrators use the intuitive Ensim Web Portal for application management, provisioning, automation and self-service while being protected from accidental changes or object deletions.
The Ensim Service Operations Manager features a fine grained yet intuitive, role based access control system that allows IT Administrators to create operation specific roles that can be delegated to other Administrators, Department Managers or End Users for management and self-service operations. Telco’s can create roles for Organizations, Resellers or End Users with each user getting a personalized operations portal depending on their role assignments. The Ensim Operations Manager is one of only a handful of solutions to offer a granular role based delegation model spanning all of its supported application connectors.
The Ensim Service Operations Manager, part of the Ensim Automation Suite is the only solution built from the ground up for Dedicated Enterprise deployments, Hosted or Shared environments and those deployed in Public or Private Clouds. The Ensim Solution has been in use by large Telco’s, MSPs and Enterprises around the world.
The Ensim Service Operations Manager provides complete Authentication and Authorization controls such as Single Sign-On, Impersonation, Two Factor Authentication, Granular Roles and more.
Ensim Service Operations Manager has intuitive web portals for Management at the Organization, Reseller or End-user level. It allows MSP’s and Telco Admins to test Organization and Reseller setups by impersonating and logging in as the customer Admin to the portal or allowing End-users to login and perform various tasks such as self-service, group management, subscription with various Approval Workflow and Notification options.
Ensim has over 50 Pre-Built Application Connectors supporting granular role based controls, full provisioning and de-provisioning options and management controls for the Microsoft Suite of Products, Unified Messaging Applications, VMware, BroadWorks and others with an open API for developing other connectors or connecting into other 3rd party or external systems.
The Ensim Service Operations Manager has an open framework for integrating with external systems or 3rd party applications using Web-Service APIs, Workflow hooks or the Ensim SDK. Ensim also provides SDK training for developers who wish to develop and integrate applications or connectors into the Ensim system.
Ensim Service Operations Manager features Resource Pooling and Management to automate the assignment of services to a group of resources in one or more pools. Ensim automatically load balances the resources in pools evenly distributing mailboxes or other services among all the resources in a pool, thus taking out the manual effort required in correctly identifying the resource to be used for provisioning a particular class of users.
Ensim Service Operations Manager along with its service connectors features service monitoring and alerting, metering or usage collections and license reporting all from a single web portal. With connectivity options to external systems, data can be exported to other systems for consolidation or aggregation.
Ensim understands the security requirements of organizations and audits every action and every task by the user or the system that can be used as forensic evidence in the future. By auditing every action done by an end-user or a system administrator and showing who made the change, its details, date and time stamp, and on what server, Security and Compliance managers can the locate the source cause of the problem easily.
Complex transactions touch multiple systems and have to traverse the internal or external networks. Any of these systems could have a failure during the transaction processing. If a transaction is allowed to complete with failures, it could result in an improperly provisioned object such as a user. Ensim tracks the transaction from start to finish and can completely rollback the transaction in the event of a system failure, database issue or a network problem that could prevent the entire transaction from completing successfully. This results in lower failures, higher TCO and increased employee productivity.
Accidents happen, but when they do, having a plan to quickly recover and get back to normal is efficiency. Whether objects were deleted accidentally or deliberately, AD Manager’s recycle bin will prove to be a life saver by quickly restoring the deleted items back to their original state in a matter of seconds. When user accounts get accidentally deleted, creating a new account is time consuming and painful. Often, user accounts get deleted before their termination date making it impossible to recreate the account or restore from backup. AD Manager can quickly restore such deletions made via its management portal saving time and money. Objects in the recycle bin can be automatically purged based on a configurable schedule but Administrators can mark certain objects for non-deletion or place them on hold in case of legal issues and such.
Ensim provides a great out of the box experience for Enterprises, MSPs and Telco’s who are interested in rapid deployment of the solution. For customers wanting to add their own branding, logo or other customization, the Ensim solution is highly customizable and extensible. Customers can add custom web parts to the portal, integrate Ensim into their own portal or extend to other portals or applications like BSS or back office systems.
The Ensim Automation Suite integrates administration of multiple applications into a single interface. Additionally, the Ensim Automation Suite automates several key administration tasks, thereby lowering the cost of support for the Unified Communications infrastructure.
With the help of advanced management tools provided by the Ensim Automation Suite, employees can self-service their requirements, consequently freeing up expensive IT staff time to focus on critical organizational priorities and strategic initiatives.
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