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Full-featured, Self-service Functionality Based on IT Policies
When employees want to be added to an email group list they typically call the helpdesk, which costs time and money. It can take 1 to 5 days, depending on backlog for the help desk to process the request. That’s a long time to wait to simply get on a distribution list created or to get a group created.
From the help desk perspective, creation or modification of each group/list takes an average of 7 minutes depending on the size of the group. So, for an organization with 1,000 distribution lists – the average amount of time spent just creating these 1,000 groups it over 167 total hours. We think your help desk has better things to do with their time.
Ensim offers a complete array of self-service functionality based on IT policy, enabling end users to create, modify, self-subscribe or unsubscribe from distribution lists without having to contact the helpdesk. Instead, end users go to a self-service portal which lists groups that are open to subscription based on IT policies. The process is faster, more efficient, and allows the helpdesk to focus on higher priority issues.
For more information, please complete the simple form to contact us.
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