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The mission critical nature of Unified Communication applications, lack of centralized management tools and wide spread usage across the enterprise results in costly support organizations. Help desk and high-level IT personnel from Managed Service Providers (MSP) and enterprises are repeatedly diverted from strategic projects to perform mundane administrative tasks. Through a secure management center, Unify Managed Edition enables IT personnel to more efficiently manage their Active Directory and Exchange servers by delegating their administration.
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Highlights:
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Role-based delegated administration
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Administrators have the ability to delegate the management of simple or complex tasks to junior admin or end users directly, thereby dramatically reducing the number of help desk calls.
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Secure administration access
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By deploying Ensim Unify and enforcing the management of complex applications via its web management center, MSPs ensure that a specific and secure process has to be followed in order to perform change at the application level, thereby reducing the potential for manual errors.
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Granular Role Creation
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Unify Enterprise enables entrusting the provisioning and management of applications to junior IT members, department administrators, business managers or end-users through a user-friendly web interface. With Unify, administrators can create as many roles as deemed necessary, each with different capabilities.
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Self-Service
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As most help desk calls today are based on basic tasks or functionality, administrators will cut their support costs by enabling end-users to self-manage via a user-friendly web interface. Ensim Unify Allows end-users to perform basic tasks such as self-service password reset, rich client configuration, Over The Air (OTA) configuration of mobile devices and distribution list management to name a few. More
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Key Benefits:
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Reduce maintenance, support and training costs
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Delegate basic tasks, such as configuring Outlook, mobile devices or password resets to end-users through self-service help-desk
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Save time by eliminating IT support response lags and latencies
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